Author : Mark Horstman
Genre : Business & Economics
Publisher : John Wiley & Sons
ISBN : 9781119244608
Type book : PDF, Epub, Kindle and Mobi
File Download : 217 page

The how-to guide for exceptional management from the bottom up The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world's number-one business podcast, this book distills the author's 25 years of management training expertise into clear, actionable steps to start taking today. First, you'll identify what "effective management" actually looks like: can you get the job done at a high level? Do you attract and retain top talent without burning them out? Then you'll dig into the four critical behaviors that make a manager great, and learn how to adjust your own behavior to be the leader your team needs. You'll learn the four major tools that should be a part of every manager's repertoire, how to use them, and even how to introduce them to the team in a productive, non-disruptive way. Most management books are written for CEOs and geared toward improving corporate management, but this book is expressly aimed at managers of any level—with a behavioral framework designed to be tailored to your team's specific needs. Understand your team's strengths, weaknesses, and goals in a meaningful way Stop limiting feedback to when something goes wrong Motivate your people to continuous improvement Spread the work around and let people stretch their skills Effective managers are good at the job and "good at people." The key is combining those skills to foster your team's development, get better and better results, and maintain a culture of positive productivity. The Effective Manager shows you how to turn good into great with clear, actionable, expert guidance.

Author : Mark Horstman
Genre : Business & Economics
Publisher : John Wiley & Sons
ISBN : 9781119574323
Type book : PDF, Epub, Kindle and Mobi
File Download : 240 page

Essential hiring and team-building lessons from the #1 Podcaster in the world The Effective Hiring Manager offers an essential guide for managers, team leaders, and HR professionals in organizations large or small. The author’s step-by-step approach makes the strategies easy to implement and help to ensure ongoing success. Hiring effectively is the single greatest long-term contribution to your organization. The only thing worse than having an open position is filling it with the wrong person. The Effective Hiring Manager offers a proven process for solving these problems and helping teams and organizations thrive. The fundamental principles of hiring and interviewing How to create criteria to hire by How to create excellent interview questions How to review resumes How to conduct phone screens How to structure an interview day How to conduct each interview How to capture interview results How to make an offer How to decline a candidate How to onboard candidates Written by Mark Horstman, co-founder of Manager Tools and an expert in training managers, The Effective Hiring Manager is an A to Z handbook to the successful hiring process. The book explores, in helpful detail, what it takes to hire the right person, for the right job, and the right team.

Author : Mark Horstman
Genre : Business & Economics
Publisher : John Wiley & Sons
ISBN : 9781119286110
Type book : PDF, Epub, Kindle and Mobi
File Download : 208 page

The how-to guide for exceptional management from the bottom up The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world's number-one business podcast, this book distills the author's 25 years of management training expertise into clear, actionable steps to start taking today. First, you'll identify what "effective management" actually looks like: can you get the job done at a high level? Do you attract and retain top talent without burning them out? Then you'll dig into the four critical behaviors that make a manager great, and learn how to adjust your own behavior to be the leader your team needs. You'll learn the four major tools that should be a part of every manager's repertoire, how to use them, and even how to introduce them to the team in a productive, non-disruptive way. Most management books are written for CEOs and geared toward improving corporate management, but this book is expressly aimed at managers of any level—with a behavioral framework designed to be tailored to your team's specific needs. Understand your team's strengths, weaknesses, and goals in a meaningful way Stop limiting feedback to when something goes wrong Motivate your people to continuous improvement Spread the work around and let people stretch their skills Effective managers are good at the job and "good at people." The key is combining those skills to foster your team's development, get better and better results, and maintain a culture of positive productivity. The Effective Manager shows you how to turn good into great with clear, actionable, expert guidance.

Author : Sarah Cook
Genre : Electronic books
Publisher : IT Governance Ltd
ISBN : 9781905356898
Type book : PDF, Epub, Kindle and Mobi
File Download : 109 page

This book will help you develop your management skills. It is designed to assist you in understanding the characteristics of a high-performance manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential.

Author : Edward D. Gagnon
Genre : Business & Economics
Publisher : iUniverse
ISBN : 9780595150953
Type book : PDF, Epub, Kindle and Mobi
File Download : 126 page

It's a Service World. To succeed long-term, companies must retain and grow their customer base. The Effective Manager's Handbook for Customer Service Success is the tool that will give every manager insight into successful customer service, from people to processes, from motivation to measurement. Including 52 quick and enlightening customer service tips plus weekly motivational quotes from business leaders and philosophers, the Handbook can be an asset to your company. The Handbook also offers an action-oriented Weekly Service Notebook. This tool encourages simple but effective daily documentation of service successes to recognize employee performance. You can also document symptoms of poor service, the complaints and issues often identified but more often forgotten that become chronic to your company. Documenting symptoms enables you to focus improvement efforts and maximize customer retention. Whether the action is to recognize great employee service or attack a recurring customer service issue, use this tool to document successes and symptoms. Review and act weekly. Constantly strive to improve your bottom line by improving your customer service. Every company in the world can improve its customer service. This book, in your hands, can help you begin Improving Your Bottom Line by Improving Your Customer Service...today!

Author : Bridget Gladwin
Genre : Social Science
Publisher : Jones & Bartlett Publishers
ISBN : 9781449645465
Type book : PDF, Epub, Kindle and Mobi
File Download : 321 page

Managing a correctional agency hinges on effectively recruiting, training, directing, and motivating people to provide a stable and safe correctional facility. Providing current information on the management and supervision of correctional facilities, this revised and updated Third Edition offers practical advice based on direct experience. Designed for upper-undergraduate criminal justice and sociology courses, readers will learn about relevant trends with regard to correctional institutions, as well as sentencing, judicial treatment and correctional management philosophies. This comprehensive text covers all the major management topics required for those entering corrections, including labor-management relations, legal issues, writing, effective delegation, coping with changing environments, and more. The Effective Corrections Manager, Third Edition provides expanded coverage on supervision, report writing, and interpersonal relations. In terms of supervision the text includes expanded discussions on issues first time supervisors will encounter, building and maintaining morale, recognizing the need for training subordinates, and developing, implementing, and enforcing facility policies. This Third Edition stresses the importance of accurate report writing, including expanded coverage of strategies for writing incident reports, techniques for reviewing reports, and consequences for poor language and writing skills. Finally, it contains refined coverage of relationships between a supervisor and subordinates, recognizing and controlling potential conflicts between staff members, establishing appropriate positive relationships with inmates, motiving subordinates, and more. New to the Third Edition: - Chapters have been combined and condensed to better fit curriculum and course schedule. - Provides expanded coverage on supervision, report writing, and interpersonal relations. Instructor Resources include a Test Bank and PowerPoint Lecture Outlines.

Author : Richard Smith
Genre : Business & Economics
Publisher : Kogan Page Publishers
ISBN : 9780749473082
Type book : PDF, Epub, Kindle and Mobi
File Download : 632 page

The change management profession is no longer in its infancy. Readily identifiable in organizations and in business literature it is no longer reliant on parent disciplines such as organizational development or project management. Change management is itself in a state of change and growth - the number of jobs is increasing and organizations are actively seeking to build their change management capability. The Effective Change Manager's Handbook, the official guide to the CMI Body of Knowledge, is explicitly designed to help practitioners, employers and academics define and practice change management successfully and to develop change management maturity within their organization. A single-volume learning resource covering the range of underpinning knowledge required, it includes chapters from esteemed and established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. Covering the whole process from planning to implementation, it offers practical tools, techniques and models to effectively support any change initiative.

Author : United States. Internal Revenue Service
Genre : English language
Publisher :
ISBN : IND:30000115860508
Type book : PDF, Epub, Kindle and Mobi
File Download : 46 page

Author : United States. Internal Revenue Service
Genre :
Publisher :
ISBN : MINN:31951D03563713G
Type book : PDF, Epub, Kindle and Mobi
File Download : 46 page

Author : Steven Cohen
Genre : Business & Economics
Publisher : John Wiley & Sons
ISBN : 9781118573297
Type book : PDF, Epub, Kindle and Mobi
File Download : 352 page

The Effective Public Manager Thoroughly revised and updated, the fifth edition of The Effective Public Manager offers public administrators and students a classic resource and a highly-accessible guide to the fundamentals of leading and managing public organizations. In this new edition the authors cover the key areas of the field and present in-depth analysis through the strategic use of fresh case studies and real-world examples. The book is designed to give real-world managers and aspiring managers the information and tools needed to meet the demands of their jobs directly rather than working around the constraints of government. The Effective Public Manager offers a proven approach to implementing efficient management tools in a dynamic political, organizational, economic, and technological context. New to this edition Information on the transformation of media, both traditional and social An analysis of the changing nature of work and privatization trends An examination of national security and the current thinking regarding accountability, transparency, and crisis communication An online instructor's guide, which includes discussion questions and updated PowerPoint slides